BUILDING TRUST

In Patrick Lencioni’s book The Five Dysfunctions of a Team, he has a framework for teamwork, the basis of which is trust.  He says you cannot build powerful teams without trust.  So how do you build trust? How long does it take to build it?  How long does it take to lose it?  Once lost, can trust be restored?  This workshop describes trust as a combination of transparency, reliability, understanding, sincerity and trustworthiness; each of these characteristics is discussed in detail.

BUILDING "HIGH IMPACT" TEAMS

One of the most important skills needed in the changing healthcare environment today is strong, collaborative, proactive teams that produce meaningful, successful, outcomes. Building and sustaining these teams is becoming more challenging in the fast-paced, crisis-oriented, siloed cultures that exist in many hospitals today. How do you get your team to work together more positively and collegially?  How do you move them from reactive to proactive behavior?  What are the most important practices of highly impactful teams, and how does your team “score’ on these practices?  This program is for intact teams who would like to move to a higher level or performance, satisfaction and results.

WHY COURAGE?

One of the skills most needed today is courageous leadership.  So many of our actions and decisions require strong responses and sometimes unpopular choices.  We need leaders who will step up to these challenges and not back down when things get tough; but this is hard and we’ve not had much training or education on courage as a leadership skill.  This program explores what is meant by courage as a leadership skill, why it is so important in today’s rapidly changing world, and provides several suggestions on how to become a more courageous leader.

RESILIENCE: MAINTAINING STRENGTH & SPIRIT IN CHALLENGING TIMES

Why is it that some people are so good at coping with stress, anxiety, drama and trauma in the workplace and some handle it so poorly?  Why is the ability to overcome adversity easier for some than others?  How is it possible for 2 people to look at the same situation and see completely different scenarios?  Why are some so hopeful about their situation while others are so despairing?  I believe the answer is resiliency, critically important, yet never discussed.  Webster’s defines resiliency as “the ability to bounce back into shape after being stretched, bent or compressed; recovering your strength and spirit in overwhelming situations.”  Your capacity to “bounce back” and “recover your strength” is a leadership skill that can be studied and learned, and one of the most critical skills needed today.  Understanding its importance is step #1...

HOW CAN I GET THEM TO DO WHAT I NEED THEM TO DO?!

One of the most important leadership skills needed today is the ability to influence people to perform the work of the organization successfully, positively and efficiently.  The successful leader must understand what motivates people to perform and then learn how to match their influence abilities to what motivates employees.  This workshop is based on Daniel Pink’s work from the book, DRIVE, where he explains that the key motivators for knowledge workers today are autonomy, mastery and purpose.

MOVING THE DIAL ON PATIENT SAFETY: IMPLEMENTING A "JUST CULTURE"

One of the more successful strategies in improving the safety culture in hospitals today is the implementation of the “Just Culture” philosophy.  Just Culture, a model developed by engineer David Marx (primarily for the aviation community), stresses the importance of finding a middle ground between a blame-free culture, which attributes all errors to system failure and says no one is accountable, and an overly punitive culture, where individuals are blamed (often harshly) for all mistakes.  It stresses the importance of creating open communication channels where individuals freely talk about system weaknesses, problems and failures with a focus on fixing them rather than assigning blame. It enhances the staff’s ability to learn from errors and violations in the workplace, and to identify the most effective actions to take to prevent their reoccurrence. Only when we move away from the “name, blame, shame” culture will we ever significantly improve the patient safety environment.

LIGHTEN UP!! ATTITUDE & HUMOR IN THE WORKPLACE

In the future, a positive attitude and a good sense of humor will be critical leadership skills.  Many think that these are skills that you are born with and not skills that can be developed.  I believe that these skills can be learned and developed, and like all skills, get better with practice and focus.   This program provides tips and techniques for developing these skills and using them appropriately in the workplace. 

IQ+EQ=EXCELLENCE

Do you ever wonder what makes great leaders great, or why some, with seemingly loads of potential, flounder in leadership roles? Is there some “special formula” for good leadership? In the past, we’ve placed much of our emphasis on intellect, analytical skills, factual reasoning abilities – our IQ. While these have proven to be invaluable to success, to get to a higher level of competency, we must blend intellect, IQ, with the invaluable competency of emotional intelligence, EQ. For it is EQ that will solve our retention and morale problems, improve creativity, build better teams and ignite the best and most inspired performance from staff. It is the combination of IQ and EQ that makes the “special formula” for good leadership. And here is the good news: while IQ is static and doesn’t change over time, you can continually improve your EQ. This program provides practical steps for next day use to boost your own EQ and improve overall team performance.

BUILDING A CULTURE OF LEADERSHIP

Never has leadership been more important than it is today.  The challenges we are facing demand that all nurses be a part of the team, working together to improve quality, safety, outcomes and morale.  In addition to clinical responsibilities, nurses have significant leadership responsibilities. How do you build a culture where nurses understand this during a time when a common lament is, “I don’t want any leadership responsibilities!”  This workshop offers some ideas about how to motivate and inspire your staff toward higher level of performance and a more successful future.